PrecisePoint JV, an SBA-approved mentor-protégé joint venture between Precise Software Solutions, Inc (Precise) and Turning Point Global Solutions, has been awarded a contract to provide comprehensive help desk support services to the Center for Disease Control and Prevention (CDC) COVID-19 Administration Reporting Systems (CARS) Help Desk.
This effort supports the CDC’s continued mission to collect, manage, and report vital data related to COVID-19 vaccine administration across the United States. The CARS Help Desk plays a critical role in ensuring timely, accurate, and accessible vaccine administration data reporting. It serves as the central point of contact for public health partners, providers, and other stakeholders needing technical assistance and support with COVID-19 reporting systems.
Under the contract, PrecisePoint JV will provide tiered technical support for users navigating vaccine data submission processes and reporting platforms, troubleshooting and resolution of access, data entry, and system issues, knowledge base and ticketing system management, and daily operational support aligned with CDC’s commitment to data integrity, responsiveness, and public health transparency.
“Our team is honored to support the CDC in its mission to manage public health data critical to the national COVID-19 response,” said Lisa Creason, Chief Growth Officer for Precise. “We are committed to delivering responsive, knowledgeable, and professional help desk services that ensure stakeholders can rely on the systems that track our national vaccination progress.”
Precise looks forward to partnering with the CDC in its efforts to continue to support the ongoing response to COVID-19 and the infrastructure that enables informed public health decision-making.
